Warranty | Repair | Return

Return, Warranty and Repair Policy

Returns Policy

Email us at info@seekoutside.com to receive authorization for all returns.  After authorization we will email instructions for your return.


You may return unopened or items that appear as new within 30 days of delivery for a refund. Any product returned with dirt, grass or any sign of use will not be issued a full refund.  After 30 days, your return request may be denied or we will charge a fee, at our discretion. Used gear is not eligible for a return or refund after 30 days. Customer is responsible for return shipping cost. You must include your name, ordernumber and contact information in the box with your gear when you return it.

Warranty Policy

We offer a lifetime guarantee on workmanship and material defects to the original owner.

Warranty Exclusions: 

We want to insure you many years of use for our products. Our Fabric and construction methods are robust. Our tents can withstand harsh conditions and environments when properly cared for. Although they are backcountry palaces, they are not cabins or permanent homes. All cases are unique, and we will work with you to the best of our abilities. We can happily sew torn tents, warranty or not. We will repair your item whenever possible, but sometimes the damage is too much for us to fix and your item will need to be replaced. 

That being stated, we do not warranty the following: 

  • Damage due to neglect, misuse, or aftermarket modifications
  • Damage from stacking rocks on the sod skirt
  • Damage from animals, dogs, bears, badgers, and house cats etc. 
  • Falling trees, branches, or flying boats.
  • Damage from excessive UV exposure. Our tents handle UV well, but UV will degrade any fabric over time. If reinforcements and thread color has faded due to sun, it has been in the sun too much. 
  • Damage from excessive snow load if left unattended. (Backcountry palace, but not a permanent structure)
  • Zipper/ Fabric damage from Sand, dirt, and mud can degrade the silicone coating on the fabric by wearing it off. It is best to try to minimize sand, or to gently wash it off, when possible. Do not scrub the fabric. Keep zippers clean and free of heavy sand; frequent exposure to dirt or sand can wear out the zipper pulls very quickly.
  • Damage from washing a tent in an agitating washing machine. You can use a washing machine with no agitator to rinse your tent on gentle cycle- water only. Then hang to dry. 
  • Damage from applying unapproved chemicals to the fabric, such as Deet or any bug spray, laundry soap, perfumes, or sunscreens. 
  • Carbon pole warranty is limited to one year from purchase date. With a heavy snow load, the carbon pole will fail before your tent does.

 

Although our products are made to stand the test of time, all materials and products are subject to wear and tear.

 

Examples of wear and tear include but are not limited to: 

  • Stove jack fraying, or damage from the pipe not being secure in wind. It is normal for the stove jack to have some wear and tear over time, we can easily repair and/or replace.
  • When using a stove, small pinhole burns can happen (this is not covered, but is easily repairable at home)
  • Sand can degrade the zipper pulls, it is best to try to minimize sand, and keep your zippers clean. If your zippers are not staying closed, likely the pulls are worn out and can be replaced. We use the highest quality zippers in the industry, Zippers are wear items, dirt and sand will wear the zipper out much faster.

 

What IS covered:

  • Ripping at any seam (Pitching your shelter too tight can damage your shelter.)
  • Runs/discoloration or defects in fabric when new
  • Missing guy out points, stake loops etc.
  • Carbon pole warranty is limited to one year from purchase date. Our carbon fiber poles are fierce but heavy snow loads and high wind loads voids the warranty
  • Stove welds within one year of ownership
  • Incorrect stove bends and fitment when new

       

      Give us a call if you have any questions or concerns.

      970-208-8108

       

      Repairs and Returns 

      Please fill out this form completely to request a repair/return before sending in your gear. Include your name and email address in the box on all items being shipped back to us. 

      Please email info@seekoutside.com or call 970-208-8108 for repair/return inquiries, instructions, prices, and turnaround times. 

       

      If you are returning a tent for repair, please ensure your tent is clean and free of debris! Dirty tents jam up our sewing machines. Dirty gear will be rejected or a $200 cleaning fee will be charged.

       

      How to Clean your Tipi:

      1. Spray with a hose outside and let dry completely, or hand wash in cold water with no soap.  Some front loading washing machines (without agitators) are safe, but conventional washing machines should not be used to wash our tents.
      2. Hang your tipi to dry completely. (DO NOT PLACE TIPI IN THE DRYER).

      Zipper Maintenance:

      The #1 cause in zipper failure is wear from dirt and debris! 

      1. Gently brush the teeth of your zipper with a firm toothbrush or bristle brush. (Avoid touching the fabric as best as you can)
      2. Once you have completely brushed your zipper to remove sand/dirt particles, continue with washing your tipi to remove any access grime. This process may need to be repeated twice!